Parking Area & Entrance door:
Speech-to-text facilities.
Induction loop where applicable.
Reception area:
Counter loop and loop receivers for assistive listening
No backlight to reduce glare
Good acoustics
Good general lighting and illumination.
Speech-to-text facilities
Individual booking process accommodations
Sensitivity Training for staff
Alternate communication methods (SMS, WhatsApp, email, mobile apps, etc.)
Visual alarm strobes for emergency evacuation
Access to television by means of loop system
Access to video material by means of op captions or subtitles.
Clear signage
Access to interpreter, lip-speaker and/or note-taker services
Access to wake-up-call facilities
Bedrooms:
Portable hearing-impaired access kit
Bed shaker alarm
Visual alarm for doorbell
Visual alarm for emergency evacuation
Phone with amplification/loop and visual indicator
Option to register guest's hearing loss and contact info for emergency evacuation
Access to television by means of loop system/headphones/loop receiver.
Access to video material by means of op captions or subtitles.
Access to written information
Conference facilities:
Induction loop system
Good lighting and illumination
Good aural (acoustics)
Speech-to-text/captioning services
Good sound system with roaming microphones
Access to television by means of loop system
Access to video material by means of op captions or subtitles
Access to interpreter/lipspeaker and or note taker services
Access to written information
Visual alarm strobes for emergency evacuation
Bathrooms:
Visual alarm strobes for emergency evacuation
Lifts:
Visual alarm strobes for emergency evacuation
Additional Recommendations:
Available and accessible where applicable documentation
Staff training on basic communication techniques
Interpretation or video remote interpreting services
Accessible website and online booking systems
Clear emergency evacuation procedures in accessible formats
Access for service dogs ( Hearing-ear-dogs)
Call to Action for South Africa:
Our Building Regulations Part S must be revised to align with international accessibility standards.
Authorities and other roleplayers in the field of Universal Access must consult with experts in the field of hearing loss, as well as persons with hearing disabilities when developing the minimum standards for access.
Raise awareness and advocate for accessibility in the hospitality industry.
All of these above will significantly enhance inclusivity and accessibility for persons with hearing loss.
Sources:
This information is freely available but kindly credit source when using elsewhere.
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